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My husband usually does it because it's nice when he will and I don't have to deal with all that. Then he usually gets a call and then we get another call from a service person. It usually goes along very smoothly. We're in Middleton, Tennessee and everybody who comes is friendly and talkative. And while we haven't had any major claims over the last few years, having a home warranty has given us a peace of mind more than a value in dollars. I was looking for home warranty companies online when I bought a house.
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A quick Google search found hundreds of additional complaints, many with similarities to Torine's experience, many citing confusion over the company's name. We asked CCHS to investigate Torine's case. A few hours later, Torine got a call from the repair company, which said it had a long conversation with an HMS rep. The parts were in and an appointment was set for two days later. Torine said then heard from a CCHS senior claims manager, who said she would be handle everything. The manager also discussed the repair cost.